FAQ

How do I place an order?

 

Download the mobile app or access the app through your browser by clicking the link here.

What if I have an issue with my order?
Contact us and we will make it right! We always respond (it might not be right away) but we got you covered! Please contact us at support@foodforest.co or click here to send us a message. Please include the nature of your issue.

Where is Food Forest Available?

 

Food Forest is available in Cincinnati, OH, and offers free delivery within an eight-mile radius. Enter your address once you log into the app to see if we serve you! If you want food forest to come to your city, let us know here.

When Does Food Forest Deliver?

 

Food Forest deliveries are every Tuesday through Friday between 5:00 pm and 7:00 pmPlace your order 24 hours in advance for free delivery.

How does EBT / SNAP work with Food Forest?

 

At checkout, there is an option to "Pay with EBT" This option allows you to bypass the checkout process and your payment method will be taken when the driver arrives with your order.

Does Food Forest accept coupons?

 

Paper coupons are not accepted. Food Forest automatically applies all eligible coupons to your order so that you can rest assured that you are getting the lowest prices possible for the items you purchase.

What is Food Forest Select?
The Food Forest Select option is for anyone that is looking to save big! This selection gives our professional shoppers the ability to substitute the best value generic version of this item for you. The product label may vary from week to week as retailer pricing fluctuates. 
Can I specify my substitution?
Simply use the notes field at checkout for substitution preferences! Food Forest partners with many merchants and their ability to meet special requests may vary.
How do I pick up my order?

 

When your order is placed, Food Forest will reserve your pickup slot and send you an order confirmation email. You will receive a text notification to remind you to pick up your order at the time you selected. Don't forget to bring your reusable grocery bag! Bags are available for purchase at the HotSpot.


 

The smarter way to grocery

We’re creating equitable, scalable technology that enables a more collaborative approach to address food insecurity while strengthing our local food systems at the same time.

Contact Info

(513) 447-5450

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© 2020 by Food Forest  Cincinnati, OH